what happens if no money on ezpass but now theres no option to pay cash

Ofttimes Asked Questions

For residents of Virginia with permanent upper limb mobility impairment.Click hither for more than information.

If you lot already accept your On-the-Go standard or Flex transponder annals it here to prepare your business relationship.

For residents of other E-ZPass network states: Visit your state'south E-ZPass service center website:

Delaware	New Hampshire
Florida	New Bailiwick of jersey
Illinois	New York
Indiana	Northward Carolina
Kentucky	Ohio
Maine	Pennsylvania
Maryland	Rhode Isle
Massachusetts	Due west Virginia
Minnesota

Oftentimes Asked Questions

Eastward-ZPass Overview:

• What is E-ZPass?
• What is Eastward-ZPass Flex?
• How practice I switch betwixt Toll and HOV modes when using Flex transponders?
• How does E-ZPass work?
• Who runs the Eastward-ZPass program?
• Where is Eastward-ZPass accustomed?
• Where is E-ZPass from other states accepted in Virginia?
• How much does it cost to open an E-ZPass account?
• Is my E-ZPass business relationship information private and secure?
• Exercise I get a discount on tolls if I take an E-ZPass?
• Can I pay cash if I have an E-ZPass transponder in the car?
• Is my information secure with E-ZPASS Virginia?

Ordering An Eastward-ZPass:

• How tin can I open an E-ZPass account?
• Do I have to have a credit card to open an E-ZPass account?
• How do I obtain an additional East-ZPass transponder?
• How long does information technology take to receive an E-ZPass transponder?

Registering Your New E-ZPass Transponder:

• How do I register my On-the-Get transponder?
• What data do I need to annals an On-the-Go transponder?

Installing & Using Your Due east-ZPass:

• How practise I install my E-ZPass transponders?
• How before long tin I use my On-the-Go transponder?
• How practice I maintain enough funds in my business relationship?
• What are the benefits of Automated Replenishment?
• How practise I update my Credit Card or ACH data?

Using East-ZPass At A Price Booth(In VA. or Out-of-State):

• What do the lights at the tollbooth hateful?
• Why are the posted speed limits at the toll booths and so low?
• What should I do if I plan to drive out-of-state?

Managing Your Due east-ZPass Account:

• Why is my East-ZPass transponder non working?
• How can I return or substitution my E-ZPass transponder if information technology is no longer working?
• Do I demand to register all my vehicles?
• Can I switch my East-ZPass transponder to another vehicle?
• What exercise I practise if I buy a new car, motility, or modify my credit bill of fare?
• How do I utilize the Automated Phone System?
• What if I forget my Pin Number?
• Are the funds in my E-ZPass account assigned to a particular transponder?
• Can I become a argument to track my expenses?
• Can I get a receipt at the tollbooth when I use my E-ZPass?
• Why am I charged if my Eastward-ZPass transponder is lost, damaged or defaced?
• How do I shut my E-ZPass account?
• Inactive Account?

Due east-ZPass For Motorcycles and When Towing Trailers:

• Can I get an Due east-ZPass transponder for my motorcycle?
• Can I use my E-ZPass transponder if I tow a trailer or my boat?

Carpooling with E-ZPass:

• What is E-ZPass Flex?
• How do I commutation a standard transponder for a Flex transponder?
• How practise I switch between Toll and HOV modes when using the Flex transponder?
• Do I demand a Flex transponder?

Misc. Matters:

• Are business concern accounts bachelor?
• Business Account vs. Personal Account
• How many people utilize E-ZPass?

Donations:

• What is DRIVE SMART Virginia?
• How tin I make a donation to Bulldoze SMART Virginia Education Fund?
• Will 100% of my donations to Drive SMART Virginia Education Fund stay in Virginia?
• Is my donation to the DRIVE SMART Virginia Education Fund taxation-deductible?
• Tin can I cancel my recurring donation to Drive SMART Virginia Didactics Fund?
• Is there an administrative fee to collect my Drive SMART Virginia Education Fund donation?

1. What is East-ZPass?

East-ZPass is an electronic toll collection arrangement. Motorists open a prepaid business relationship and attach a small electronic device called a transponder to their windshield or license plate. Equally they travel through the toll facilities, tolls are automatically deducted from their pre-paid East-ZPass account.

^ Pinnacle ^

2. What is Eastward-ZPass Flex?

The E-ZPass Flex is a switchable E-ZPass transponder that volition let you take reward of cost-free travel on the 64, 66, 95, 395, and 495 Limited Lanes in Virginia. The E-ZPass Flex will work on whatsoever cost facility where Eastward-ZPass is accustomed. E-ZPass Flex Transponders provide boosted functionality which allow drivers to identify when their vehicle can be classified as High Occupancy Vehicle (HOV) to obtain a disbelieve on those facilities that back up the boosted Flex functionality. If the required number of people are in the vehicle, and you want to drive on the 64, 66, 95, 395, and 495 Express Lanes for free, you need to switch the E-ZPass Flex to HOV mode before you get on the road. These toll facilities will not charge your Eastward-ZPass account if you travel with your Due east-ZPass Flex in HOV way and have the required number of people in the vehicle. Drivers traveling with less than the required number of people in the vehicle on a Price Facility with a discount should fix their E-ZPass Flex to toll-paying manner and the price volition be electronically debited from their E-ZPass account. The Due east-ZPass Flex will work anywhere E-ZPass is accustomed, regardless of the position of the switch. Y'all practise not demand an E-ZPass Flex if you do non plan to travel on the 64, 66, 95, 395, or 495 Express Lanes with the minimum number of people to qualify for the HOV disbelieve.

Flex transponders are only bachelor for two-axle vehicles since other vehicle types are not permitted to utilise the Limited Lanes.

Please Note: Users who have not used their Flex transponder for HOV transactions on the 64, 66, 95, 395, or 495 Limited Lanes for whatever prior twelve-month period may be asked to exchange their Flex transponder for a standard transponder (at no cost). Additionally, the lost/stolen fee for a Flex Transponder is $20.00 rather than $10.00.

^ Top ^

3. How do I switch betwixt Toll and HOV modes when using Flex transponders?

Before your trip on the High Occupancy Toll (HOT) or the 64, 66, 95, 395, and 495 Express Lanes, it's important that y'all set your Due east-ZPass Flex to the correct manner based on the number of occupants that volition be in your vehicle when yous're driving on the HOT or the Express Lanes. If there are the required number of people in the vehicle, set your E-ZPass Flex to HOV way. These toll facilities do non charge y'all a toll if your E-ZPass Flex is set to HOV mode. If you have fewer than the required number of people in your vehicle, select the toll-paying manner on the E-ZPass Flex to have the cost automatically debited from your account. Yous can change modes using the switch located at the lesser of the E-ZPass Flex device. But move the switch to select "HOV ON" or price-paying way (covering "HOV ON"), depending on the number of people in your vehicle. You volition hear a beep when you change the setting to HOV ON mode. Make sure your E-ZPass Flex is set to the appropriate fashion before you start driving.

The E-ZPass Flex will work on other toll roads that accept Eastward-ZPass regardless of the position of the switch.

^ TOP ^

4. How does E-ZPass work?

When yous open a prepaid account, you receive a small electronic transponder that attaches to the windshield inside your automobile or to your license plate. Within the transponder is a bombardment-powered electronic chip encoded with a unique identification lawmaking. When you travel through an E-ZPass toll facility, an antenna at the toll plaza reads the information contained in your transponder. The advisable toll is electronically debited from your prepaid E-ZPass account.

^ TOP ^

five. Who runs the Eastward-ZPass program?

The Virginia Department of Transportation runs the program in Virginia.

^ Acme ^

half-dozen. How many people use Due east-ZPass?

In Virginia, there are more than than 2,300,000 agile E-ZPass transponders. At that place are between sixteen and 20 million electronic toll transactions a month.

^ Top ^

7. Where is E-ZPass accustomed?

Yous can use your E-ZPass transponder on all toll roads with specially marked "E-ZPass" lanes. This currently includes roads in Delaware, Illinois, Indiana, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Isle, Virginia,West Virginia, North Carolina, Kentucky, Florida and Minnesota.

^ Top ^

viii. Where is E-ZPass from other states accepted in Virginia?

All Virginia toll roads accept out-of-country E-ZPass:

• Northern Virginia - Dulles Toll Route, Dulles Greenway, 66 Express Lanes Within the Beltway, 95/395, and 495 Limited Lanes.
• Hampton Roads - 64 Limited Lanes, Coleman Bridge, Chesapeake Expressway, Chesapeake Bay Bridge Tunnel, ERC, Due south Norfolk Jordan Bridge and Dominion Blvd.
• Chesterfield Canton - Powhite Parkway Extension, Pocahontas 895 (Route 895)
• Richmond - The RMA Expressway System:
•   The Downtown Throughway (State Route 195) from Meadow Street east to the I-95 Interchange
•   The Powhite Parkway from Idlewood Avenue due south to and catastrophe at Chippenham Parkway
•   The Boulevard Bridge (nicknamed the "Nickel Bridge")

^ Height ^

9. How tin I open up an E-ZPass business relationship?

If you are a Virginia resident, y'all can open your E-ZPass account in whatsoever of these simple ways:

Apply online

• Personal Business relationship Application or Business Account Awarding
• Phone call 1-877-762-7824
• Visit ane of our Service Centers or DMV partner locations
• Past picking up a transponder at an E-ZPass On-the-Go retailer and registering online or by telephone. A list of retail stores carrying Virginia E-ZPass On-the-Get transponders tin be institute here

Residents of Virginia with permanent upper limb mobility damage (Click here for more information.) in accordance with Department § 33.2-613 D of the Code of Virginia may be eligible for price-gratis passage on Virginia price roads.

Residents of other states should click on their state to apply to their home bureau: Delaware, New Jersey, Illinois, New York, Indiana, North Carolina, Maine, Ohio, Maryland, Pennsylvania, Massachusetts, Rhode Island, New Hampshire, Westward Virginia, Kentucky and Florida.

^ Superlative ^

10. How soon can I apply my On-the-Go transponder?

You lot tin utilize your OTG transponder immediately in VA but volition need to register at least 48 hours before using it out-of-state.

^ Superlative ^

11. How practise I register my On-the-Go transponder?

• Become to the registration page on this website
• Calling the Customer Service Heart at 1-877-762-7824
• Visiting whatever of our walk-in centers or DMV partner locations
• NOTE: The replenishment amount and the replenishment threshold (low residue) levels are increased for each additional transponder added to your Due east-ZPass business relationship

^ TOP ^

12. What information exercise I demand to register an On-the-Go transponder?

To register your transponder you volition need:

• ID numbers located on the transponder
• Driver's license
• The license plates and vehicle information for the vehicle on which you lot will utilise your E-ZPass
• Payment data to add to your business relationship and/or set up automatic replenishment

^ Summit ^

13. How much does it cost to open an E-ZPass business relationship?

In order to open up an East-ZPass account online or at a Service Heart, you need to pre-pay a minimum of $35 in tolls.

Transponders are also available in select retail stores in E-ZPass On-the-Go Kits for $35. Both Flex and Standard Due east-ZPass transponders are available in Northern Virginia retail stores. The $35 payment for an On-the-Become transponder includes $fifteen of prepaid price rest for immediate use in Virginia plus an additional $20 prepaid toll balance after the transponder is registered to an account.

Retail transponders can exist used immediately in Virginia but should be registered as soon as possible to enable use out-of-state and to claim the total residue.

Note that the transponders remain the holding of the Virginia Section of Transportation and must be returned to the Service Eye when the account is closed or the client will be liable for the lost/stolen fee ($10 for a standard transponder, $twenty for a Flex transponder).

If you drive the toll roads often, nosotros recommend that you contact us or log into your account to increase your Replenishment threshold (low balance) level and replenishment amount to arrange your average monthly toll usage.

^ Superlative ^

14. Do I have to accept a credit carte du jour to open an E-ZPass account?

You can open up an E-ZPass account using cash, check or credit carte. Personal and Business Accounts with five or more E-ZPass transponders must exist prepare to automatically replenish which requires a credit bill of fare or checking/savings bank routing and account number plus a credit card (not linked to the same bank account) every bit a secondary, backup payment method.

^ Acme ^

15. Is my E-ZPass account information private and secure?

Yes. The Virginia Department of Transportation is committed to protecting your privacy and the security of your business relationship. Delight refer to our Privacy Policy and Web Policy statements.

^ TOP ^

xvi. How do I maintain enough funds in my account?

The easiest mode to maintain funds in your E-ZPass account is to choose automated replenishment. When your account balance reaches the low balance level, your replenishment form of payment volition be charged for the replenishment amount and the funds will be posted to your account and added to your available residuum. Payment options include credit/debit menu or checking/savings business relationship electronic funds transfer via ACH and a credit card.

If you choose manual replenishment, y'all can add funds to your account by logging in to your account and making a payment from this website. Y'all volition need to establish a username and password. You tin also call our price-free automatic line, i-877-762-7824 to brand a credit carte du jour payment. You lot will demand both your business relationship number and your PIN number to employ this automatic phone organisation. You tin can also make a payment in person at our Service Centre locations, partner DMVs, mail payments to the Service Center.

Examples:

• If you accept ane Eastward-ZPass transponder, you volition owe a replenishment corporeality of your average monthly tolls, or minimum of $35 (whichever is greater) when your account'due south available residuum reaches your depression balance level.
• If you accept iii E-ZPass transponders, you will owe a minimum replenishment amount of your average monthly tolls, or minimum of $105 (whichever is greater) when your account'due south available balance reaches your depression balance level.

If you lot have chosen automated replenishment, your replenishment amount will exist periodically recalculated to ensure yous demand to furnish approximately merely once per month. Your depression residual amount will be periodically assessed to ensure you have at least three days of tolls to ensure coverage in the upshot that there are problems with your replenishment.

^ Height ^

17. What are the benefits of Automated Replenishment?

Automatic Replenishment is the near convenient way to maintain funds in your account. When you reach your low balance, your selected method of payment is charged automatically to replenish your account. Automatic replenishment eliminates the need to constantly monitor your account residue and spend fourth dimension authorizing replenishment payments. It saves you lot time and helps eliminate the possibility of toll violations considering y'all ran out of funds in your account. Note that your carte du jour and expiration dates must be valid for this process to be successful.

^ Pinnacle ^

18. How practise I update my Credit Card or ACH information?

Log in to your account with your username and countersign. Then click Payment from the Account Menu. Select Update Payment Method. You tin use this link to take yous to the login page.

^ TOP ^

xix. How long does information technology have to receive an E-ZPass transponder?

When you contact our Client Service Center at 1-877-762-7824 or apply online to open an account or request an boosted transponder, the transponder is sent out within two concern days. For aforementioned day service, pick up an On-the-Become transponder at a retail shop or visit i of our Service Centers or partner DMV locations:

E-ZPass Virginia

Phone
Toll-Gratuitous Number: ane-877-762-7824
Virginia Relay Center (TTY Callers): 1-800-828-1120
Automated Phone Organisation is available 24 hours
Customer Service Representatives are bachelor Monday-Friday vii a.m. - vii p.m.

Electronic mail
customerservice@ezpassva.com

Mail
E-ZPass Client Service Center
P.O. Box 1234
Clifton Forge, VA 24422-1234

Phone: 877-762-7824
Fax: 540-302-4773

Hours : Monday-Fri 7 a.1000. - 7 p.m.

^ Meridian ^

20. Practice I need to register all my vehicles?

Yes. To ensure seamless use of the E-ZPass transponders in any of your vehicles, you should include the license plate number, state of registration, vehicle type, vehicle make, model, year and color of all your vehicles. You can make changes via the myaccount website or electronic mail vehicle changes to customerservice@ezpassva.com including your account information. Note: The accurateness of the license plate information is critical. Equally vehicle information changes, information technology is important to keep that data upwards-to-date and accurate on your E-ZPass account.

^ Height ^

21. Are business accounts available?

Yes. Business accounts are welcome but special rules use. For assistance, call one-877-762-7824 or contact your nearest Service Center.

^ Height ^

22. Business Business relationship vs. Personal Account

A Personal E-ZPass account is for personally endemic or leased cars, pickup trucks, vans, motorcycles, or RVs.

Business E-ZPass accounts are for those who prefer to concord their account in a business proper name and could include:

• Those who have vehicles with more than than 2 axles
• Vehicles with greater than 7,000 lbs. maximum gross weight

A business can open an E-ZPass pre-paid price account past submitting the E-ZPass Business concern Account Awarding online, by visiting your nearest Service Center, or by calling 1-877-762-7824. The proper noun of the business and EIN (Employer Identification Number) are required. Please provide the names of two individuals who are authorized to manage the business relationship and their telephone and email contact information. A credit card for initial payment is needed to open an business relationship online. Each account with five or more transponders is required to select automated replenishment every bit the replenishment option.

For assist, call 1-877-762-7824 or visit your nearest Service Center.

Please call 1-877-762-7824 or click here in lodge to apply for a personal account or a business concern business relationship.

^ Superlative ^

23. Can I get an East-ZPass transponder for my motorcycle?

Yeah. All the same, we practise not currently have a transponder that is designed for use with motorcycles. The transponder is designed to function all-time at an angle, like to the 1 created past the windshield of a rider vehicle. A transponder mounted on a motorcycle is at the client'southward "own adventure and liability." Delight call ane-877-762-7824 for boosted information and assistance.

^ TOP ^

24. How practice I install my E-ZPass transponders?

Each transponder comes with adhesive mounting strips and piece of cake-to-follow instructions. For your transponder to work consistently, information technology must exist mounted properly, then follow the instructions carefully.

If you believe yous have your E-ZPass mounted correctly simply information technology is not reading in the price lanes, please contact customer service at 877-762-7824 or visit i of our service centers to troubleshoot the upshot.

^ Summit ^

25. Exercise I get a discount on tolls if I have an E-ZPass?

Yeah. Discounts on tolls are available through some toll facilities.

^ Acme ^

26. What practise I do if I buy a new automobile, move, or change my credit card?

It is important to go along your E-ZPass account information electric current. Simply login with your username and password on this website to brand any changes to your accost, vehicle information, or to update your credit card. You may also telephone call 1-877-762-7824 to make these changes through our automated phone organization or to speak to a Customer Service Representative. Y'all will exist asked for your East-ZPass account number and iv-digit Pin number.

^ TOP ^

27. How do I use the Automated Phone System?

Telephone call 1-877-762-7824. Yous will be prompted to enter your E-ZPass account number and four-digit Pin number. You can check your available residual and recent transactions, brand a payment, and update your credit menu number, expiration date, phone number and change your PIN number through our automated system.

^ TOP ^

28. What if I forget my PIN Number?

Telephone call 1-877-762-7824. Have your personal information gear up to requite to a customer service representative.

^ Tiptop ^

29. How do I obtain an additional E-ZPass transponder?

You can order an boosted transponder in any of these user-friendly means:

• Request an additional transponder on this website. Simply log in with your username and password. Then click on the Transponder tab.
• Telephone call one-877-762-7824, or one-800-828-1120 (for TTY users).
• Visit one of our Service Centers or partner DMV locations.
• Visit ane of our select retail locations to obtain an On-the-Go E-ZPass transponder which can be added to your existing account online.

The replenishment amount and the depression balance level are increased for each additional transponder added to your E-ZPass account.

^ TOP ^

30. How do I exchange a standard transponder for a Flex transponder?

In that location are several ways to substitution your standard transponder for a Flex transponder:

• Asking an exchange past logging in to your account and selecting the "transponder" tab.
• Past calling the Service Center at 1-877-762-7824 and requesting an commutation.
• Past visiting 1 of our service centers.

When you receive your Flex transponder, you should mail your standard transponder to: East-ZPass Service Heart, PO Box 1234, Clifton Forge, VA 24422-1234 or you can bring it to a Service Center. Each Service Center also has a drop box for your convenience subsequently hours. If y'all choose to mail service your transponder, please wrap the transponder in foil or insert it in the original Mylar bag. If your transponder is lost, a $x charge will apply for standard transponders.

Please Note: Due to the higher cost of the Flex transponder, users who have not used their Flex transponder for HOV transactions on Express Lanes for a prior twelve month period may exist asked to exchange their Flex transponder for a standard transponder (at no cost).

^ Superlative ^

31. Practise I need a Flex transponder?

You will need a Flex transponder merely if yous plan to travel with two or more people in the car on the 64 Limited Lanes (Hampton Roads) and 66 Express Lanes Within the Beltway, or with three or more people in the auto on the 95, 395, and 495 Express Lanes. Due to the college price of the Flex transponder, users who have not used their Flex transponder for HOV transactions on these facilities for any prior twelve-calendar month period may exist asked to exchange their Flex transponder for a standard transponder (at no cost).

^ Height ^

32. Are the funds in my E-ZPass business relationship assigned to a detail transponder?

No. Each E-ZPass toll transaction, regardless of which of your transponders you utilise, deducts from your bachelor residual. It works like a cell phone account with prepaid phone minutes. All transponders on the business relationship depict from the same available residual.

^ TOP ^

33. Can I get a statement to track my expenses?

E-ZPass statement options are available to help you track your expenses. Monthly and Quarterly summary statements are bachelor online complimentary of charge. Mailed statements are too bachelor starting at $2 per month.

You tin can too view your transaction history online by logging in to your account.

^ TOP ^

34. Can I pay cash if I take an Due east-ZPass transponder in the car?

If for whatsoever reason you want to pay cash at the tollbooth, the transponder must exist removed from your vehicle, wrapped in the original Mylar pocketbook, or wrapped completely in aluminum foil. Otherwise, the cost could be deducted from your East-ZPass account.

^ TOP ^

35. Can I get a receipt at the tollbooth when I use my East-ZPass?

No. Since East-ZPass is designed to speed up the toll process, receipts will not be available at the lane when using Due east-ZPass. If you need details of your toll transactions, you tin either log into your business relationship online or elect to receive detailed monthly statements, starting at $ii per month.

^ Tiptop ^

36. What exercise the lights at the tollbooth mean?

Light notifications differ by Cost Facility, but the following are some general descriptions:

Red, Blue or White - A cherry, blue or white low-cal indicates an unpaid toll. If yous are in a cash lane, terminate and pay the cost. If yous are not in a cash lane, for rubber reasons, Practise Not cease in the lane. These lights signal that your business relationship is out of funds or there may be something wrong with your transponder or the manner it is mounted. Contact the Customer Service Center for assist.

Yellow - This signals that your account has reached the low balance level and needs to exist replenished. If you run into this light for more 2 consecutive days, contact the Customer Service Middle. Please note that if enough toll transactions post to your account simultaneously, you lot may go directly from seeing a dark-green light to seeing a ruby, blue or white lite. Also note that the yellow low-cal is just available at some toll locations.

Green - Proceed. Your business relationship balance is above the low rest level.

^ TOP ^

37. Why are the posted speed limits at the toll booths so low?

The posted speed limits are set to ensure the rubber of the toll collectors and the drivers. Toll plazas are very busy places and prophylactic is a major concern.

^ Height ^

38. Why is my Eastward-ZPass transponder not working?

At that place tin be a few reasons why your transponder isn't working properly, such as:

• You ran out of funds in your business relationship.
• Your transponder's battery is running low.
• Your transponder is improperly mounted.
• Your transponder has not yet been activated at the lane.
• A recent payment has not yet been received by the lane.

It can take up to 24 hours for new accounts, payments, and new transponders to be activated and detected at Virginia price plazas, and upwards to 48 hours in out-of-state lanes.

Please contact a Service Center for help troubleshooting.

^ TOP ^

39. How can I return or exchange my E-ZPass transponder if it is no longer working?

Mail your transponder to: E-ZPass Service Heart, PO Box 1234, Clifton Forge, VA 24422-1234 or bring it to a Service Center location. Defended East-ZPass Service Centers in Norfolk and Portsmouth have a drop box for your convenience after hours. If you cull to mail your transponder, please wrap the transponder in foil or insert information technology in the original Mylar bag and enclose a note requesting a replacement. In instance of loss, a $x charge volition apply for standard transponders and a $20 charge will apply for Flex transponders.

In add-on to these options, the following DMV locations will have transponders for render or exchange during normal concern hours:

Gloucester DMV Client Service Center - Due east-ZPass Services by Date Merely (offset August third)

Visit hither to schedule an engagement:

https://world wide web.dmv.virginia.gov/onlineservices/appointments.aspx

2348 York Crossing Drive
Hayes, VA 23072

Newport News DMV Client Service Center - Currently Airtight

12730 Patrick Henry Drive
Newport News, VA 23602

Fairfax/Westfields DMV Customer Service Center - Currently Closed

14950 Northridge Drive
Chantilly, VA 20151

Woodbridge DMV Customer Service Center - E-ZPass Services by Appointment Simply (beginning Baronial 3rd)

Visit here to schedule an appointment:

https://www.dmv.virginia.gov/onlineservices/appointments.aspx

2731 Caton Colina Route
Woodbridge, VA 22192

Chesterfield DMV Client Service Eye - Currently Airtight

610 Johnston Willis Bulldoze
Richmond, VA 23236

Richmond DMV Customer Service Center - Currently Closed

2300 West Broad Street
Richmond, VA 23269

^ TOP ^

40. Can I switch my Eastward-ZPass transponder to another vehicle?

Yes. Y'all tin can switch the transponder from i vehicle to another as long as you use information technology on a vehicle with the same vehicle type. Contact the Service Middle at 1-877-762-7824 to request additional mounting strips and so that yous can move your Due east-ZPass transponder between vehicles.

^ TOP ^

41. Can I apply my E-ZPass transponder if I tow a trailer or my gunkhole?

You tin switch the transponder from one vehicle to another as long as you use it on the same vehicle type. If you tow a trailer or a gunkhole, your vehicle blazon will modify and and then you lot volition need to go a different transponder.

^ TOP ^

42. Why am I charged if my Due east-ZPass transponder is lost, damaged or defaced?

When y'all return your transponder to us, nosotros will either re-issue information technology to another client, or send it dorsum to the manufacturer. If it is lost, painted, marked permanently or damaged, nosotros cannot re-issue it and the manufacturer will non take it back. Therefore, nosotros must collect the $x or $xx lost/stolen fee.

^ Top ^

43. How do I close my E-ZPass business relationship?

You can asking to shut your account on this website. Just log in with your username and password. Then click on the Close Business relationship tab.

Mail your transponder(s) to Due east-ZPass Service Centre, PO Box 1234, Clifton Forge, VA 24422-1234 or bring it to a Service Center location. If you choose to post your transponder, please wrap the transponder in aluminum foil or insert information technology in the original Mylar bag and enclose a annotation requesting to close your account. In instance of loss, a $ten charge will utilise for Standard transponders and a $20 charge will employ for Flex transponders.

If you lot accept lost your transponder and would like to close your account, provide a credit card number to pay for the lost fee. When all transponders on your account are returned or inactive, your account will be closed and a refund will be processed within 30 days if in that location is a balance remaining in the account.

In improver to these options, the following DMV locations volition accept transponders for return during normal business hours:

Gloucester DMV Client Service Center - E-ZPass Services past Appointment Merely (first August tertiary)

Visit here to schedule an appointment:

https://www.dmv.virginia.gov/onlineservices/appointments.aspx

2348 York Crossing Drive
Hayes, VA 23072

Newport News DMV Client Service Center - Currently Airtight

12730 Patrick Henry Bulldoze
Newport News, VA 23602

Fairfax/Westfields DMV Customer Service Center - Currently Airtight

14950 Northridge Drive
Chantilly, VA 20151

Woodbridge DMV Customer Service Center - E-ZPass Services by Engagement Simply (beginning August third)

Visit hither to schedule an appointment:

https://world wide web.dmv.virginia.gov/onlineservices/appointments.aspx

2731 Caton Hill Road
Woodbridge, VA 22192

Chesterfield DMV Customer Service Center - Currently Airtight

610 Johnston Willis Drive
Richmond, VA 23236

Richmond DMV Client Service Center - Currently Airtight

2300 West Wide Street
Richmond, VA 23269

^ Top ^

44 What should I do if I plan to drive out-of-country?

A trip out-of-state or a change in your driving pattern may accept an touch on your E-ZPass account. Contact the Service Center to cheque your available balance to exist sure you take adequate funds for your tolls. Y'all may also desire to brand a payment, adapt your replenishment corporeality and your depression balance level.

It can take up to 24 hours for new accounts, payments, and new transponders to be activated and detected at Virginia toll plazas, and up to 48 hours out-of-state. We recommend you make changes to your account several days in advance of your trip.

^ Meridian ^

45. Is my information secure with E-ZPASS Virginia?

E-ZPass Virginia has taken steps to safeguard the integrity of its information to prevent unauthorized admission and to secure your personal data as information technology is communicated across this cyberspace. These measures are designed to prevent corruption of data, cake unknown or unauthorized admission to our systems and information, to provide protection of your private information and to protect data from interception during transmission.

Communication of personal data is protected through utilise of encrypted transmission using Net standard SSL (Secure Sockets Layer). When y'all admission your personal data, your web browser volition automatically create a secure connectedness. We use a 2048 RSA SSL (Secure Sockets Layer) certificate from a trusted Certificate Authority, updated annually, to protect your website visit. In addition to the SSL encryption, E-ZPASS Virginia employs three layers of firewall protection using state-of-the art security applications, and maintains annual Payment Menu Industry (PCI) Information Security Standards Compliance for all operations and systems. Our systems are regularly scanned and to protect confronting new vulnerabilities.

^ Elevation ^

46. What is DRIVE SMART Virginia?

Bulldoze SMART Virginia is a 501(c)(3) non-turn a profit dedicated to raising traffic safety sensation among all road users in order to save lives and reduce injuries on the roadways of Virginia. Our mission is advanced by fostering community partnerships, offering interactive simulator programs, giving workplace and school presentations, attending outreach events, advocating for traffic rubber initiatives, and conducting an almanac Distracted Driving Superlative. DRIVE SMART Virginia also creates, designs, and distributes educational campaigns and materials.

^ Top ^

47. How tin I make a donation to Drive SMART Virginia Education Fund?

You can donate when making a sometime online payment to your account or every time your business relationship car replenishes by credit card. For a ane-time payment, select the option on the Payment page in your business relationship, enter the amount of the donation and click "Add". To add an automatic donation every time your account replenishes (reaches depression remainder) visit the Payments page and select Donations.

^ TOP ^

48. Volition 100% of my donations to Bulldoze SMART Virginia Education Fund stay in Virginia?

Yes, admittedly. DRIVE SMART Virginia exists solely to serve the citizens of the Democracy. The Bulldoze SMART Virginia team travels from Wise to Reedville and Fairfax to South Hill to deliver our important programs!

^ TOP ^

49. Is my donation to the DRIVE SMART Virginia Education Fund tax-deductible?

Drive SMART Virginia is a 501(c)(3) non-turn a profit and 100% of your donation is deductible. You volition receive an e-mail receipt for each donation amount.

^ Acme ^

50. Tin can I cancel my recurring donation to Bulldoze SMART Virginia Education Fund?

Recurring donations tin can be cancelled at any time by visiting the Payments page in your account.

^ TOP ^

51. Is there an administrative fee to collect my DRIVE SMART Virginia Pedagogy Fund donation?

In lodge to embrace costs and ensure that no taxpayer or toll dollars are used to fund this initiative, VDOT collects a small administrative fee from the donation amount. 100% of all funds distributed to DRIVE SMART Virginia are used to provide directly services.

^ Elevation ^

52. Inactive Account?

If you haven't used your E-ZPass account to pay for a toll in the concluding 12 months you will receive an inactive account notice. If you want to keep your business relationship open, you simply need to contact us by email or phone and let us know.

We apply this procedure to return unused funds to customers who no longer demand their account and collect unneeded transponders that vest to the Republic. Please answer to an inactive account notice inside 30 days.

^ Meridian ^

coxpostard.blogspot.com

Source: https://www.ezpassva.com/staticpages/faq.aspx

Share this post